Refund policy
To initiate a return, please contact us. Include your order number, the item(s) you wish to return, and the reason for the return. A Personal Client Liaison will provide you with instructions on how to proceed.
1. Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
2. Eligibility
Eligible returns of products purchased on bleuue.com may be made by mail. Items must be returned in accordance with the requirements outlined below, from the date of delivery to the BLEUUE return address listed on the return shipping label.
Returns must be initiated within 7 days of the delivery date.
This is not applicable for Pre-Orders, Made To Order, and Personalized items, which are final sale. Pre-order items have a cancellation policy of 48 hours from the time of purchase for a full refund. Because these items are often produced in limited quantities based on demand, they cannot be resold or repurposed. We kindly ask that you review your order carefully before confirming. If you wish to cancel, please do so within the 48-hour window. Should you have any concerns or questions, our team is here to assist you.
Returned merchandise must meet the below requirements in order to be accepted for a refund:
- All items must be in original condition with original tags attached. All merchandise that has been worn, used, altered or damaged will not be accepted. For lingerie and swimwear products, the underwear protection, when provided, must also be intact.
- Certain items such as jewelry, watches, sunglasses and ready-to-wear are shipped with a return tag attached. Returns on these specific items will only be honored if the label remains intact.
- Due to the intimate nature of swimwear and lingerie, these products should be tried on wearing your own clothing underneath.
- Made to Order, and personalized items and lingerie products are final sale and cannot be returned.
- Décor items, such as chairs or items with non-standard dimensions, may require special return instructions. If you would like to return one of these items, please Contact Us.
All items must match those identified in return request.
3. Exchanges
We currently do not offer exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.
Returned merchandise must meet the conditions and guidelines listed in the Online Return Policy in order to be accepted for an exchange.
4. European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
5. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Any original shipping charges incurred at the time of purchase are non-refundable.
Customers are responsible for return shipping costs unless the return is due to a mistake on our part. We recommend using a trackable shipping service to ensure the safe return of the item.
Orders purchased using ShopPay are subject to the loan agreement.
If more than 15 business days have passed since we’ve approved your return, please contact us.
