Get the Details: All About Our Products
WHICH PRODUCTS ARE AVAILABLE FOR PURCHASE ON BLEUUE.COM?
bleuue.com offers products across several categories, including accessories, art, décor, fragrances, literature, media, and ready-to-wear. You can shop by looks, collections, or explore our special beta capsule releases. Custom Made to Order and personalized items will be available soon.
Each product is labeled with the following availability: Available, Pre-Order, Back Order, Made to Order, and Personalized Items.
Products available for immediate purchase will ship with the following delivery windows:
- Continental US: Standard (3-6 business days) or Express (1-3 business days)
WHAT CAN I EXPECT FROM BLEUUE'S UPCOMING RELEASES AND PRODUCT AVAILABILITY?
As we prepare for our public launch, we've cleared our inventory, leaving only two exclusive products (TINAG) available on the site to kickstart this process. This is just the beginning. With each Beta Capsule release, we'll gradually introduce new items, building anticipation for our full collection.
By Fall 2025, we will unveil a complete Ready-to-Wear line, with seasonal collections released each Spring and Fall moving forward, plus surprise drops in between. The Beta Capsule releases are our pre-release method, but they are only a taste of what's to come. Stay tuned as we continue to expand our offerings, leading up to our official full launch.
WHAT ARE PRE-ORDER ITEMS?
Pre-Order items are products from the most recent collection that can be reserved in advance within a limited timeframe. When purchasing a Pre-Order item you will be among the first to reserve a product in your preferred style and size.
Estimated time frames are indicated on the product detail page and may take several weeks to months depending on the item, potentially arriving sooner or later than estimated. You may always cancel your Pre-Order based on our Online Policy. For updates regarding your Pre-Order, please contact us.
WHAT ARE BACK-ORDER ITEMS?
Back-Order items are products that are currently out of stock and not immediately available. Estimated time frames are indicated on the product detail page and may take several weeks, potentially arriving sooner or later than estimated. You may always cancel your Back-Order based on our Online Policy. For updates regarding your Back-Order, please contact us.
HOW DO I KNOW MY SIZE?
Size guides with general recommendations are available on each product page to help determine your best fit. If a size guide is not provided, you can find size guidance within the product details.
CAN I PERSONALIZE MY ITEMS?
BLEUUE will soon offer personalization on select items.
DO YOU OFFER GIFT WRAPPING OR SPECIAL PACKAGING?
At present, gift wrapping and special packaging options are not available. However, we are excited to announce that these options will be introduced soon. Please stay tuned for updates.
WHERE ARE BLEUUE PRODUCTS MADE?
BLEUUE products are crafted with the highest quality materials, design, and workmanship. Most BLEUUE products are made in the USA. Additionally, many products, concepts, and designs are meticulously crafted in-house at BLEUUE Private Studios.
Exceptions include certain clothing and packaging components that are produced or sourced from the UK, Italy, or China.
Aligned with our mission of responsible shopping, we continually seek out more sustainable materials and manufacturing processes to create products that minimize environmental impact while maintaining our commitment to superior craftsmanship and quality.
CAN I REQUEST A PRODUCT THAT IS NO LONGER AVAILABLE?
At this time, requesting a product that is no longer available is not an option. However, we pay close attention to our community’s feedback and are open to bringing back items that were cherished and had a significant impact.
WHAT PACKAGING IS USED FOR BLEUUE PRODUCTS?
Each BLEUUE product is carefully presented with a distinctive and personal touch. Typically, our packaging includes the product, relevant tags, BLEUUE CURRENCY, and a dust-bag.
For special capsule releases, the packaging may differ and occasionally feature additional elements such as literature, media, and different boxing. While material selection may vary, all packaging is designed to complement our standard premium presentation (BLEUUE Classic)
HOW CAN I STAY UPDATED ON NEW PRODUCT RELEASES AND AVAILABILITY?
To stay informed about new product releases and availability, we recommend signing up and joining our community through the electronic form on our website. As we do not have a presence on social media, this is the best way to receive updates on upcoming products and availability. The website displays current inventory, and our product release books offer insights into future developments and experiences.
ARE BLEUUE PRODUCTS AVAILABLE IN PHYSICAL STORES?
At this moment, our products are exclusively available through our website, bleuue.com. However, we do offer in-person purchases at our various experiences and pop-up shops. To stay informed about these events and their locations, please join our community for the latest updates.
Seamless Purchases: Your Guide to Orders & Payments
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
For payment, all supported methods can be found at the bottom of our website, including:
- Visa
- American Express
- Apple Pay
- ShopPay
- Google Pay
- MasterCard
- Discover
Please ensure your billing address matches the information linked to your payment method. If your payment is declined, we recommend contacting your bank or financial institution for assistance.
CAN I CANCEL OR MODIFY MY ORDER?
Orders for items available for immediate purchase cannot be cancelled or modified once they have been placed. If you would like to return your item, please refer to our returns and exchange section.
Pre-orders and back-orders that have not yet shipped can be cancelled, in accordance to our Online Policy, by contacting us
Please note: All pre-order sales are final. We do not accept returns or exchanges on pre-ordered items, as these products are made or allocated specifically for your order.
However, if you need to cancel your pre-order before it has shipped, we do offer a cancellation option. Simply contact our customer service team within 48 hours of placing your order, and we will process your cancellation/refund.
WILL I BE CHARGED SALES TAX?
Orders placed on bleuue.com are subject to applicable state, local and county sales tax. Your order confirmation will reflect an estimated sales tax and order total based on the shipping zip code entered when your order was placed. The actual sales tax will be applied at the time of shipment and may vary from the estimated tax.
CAN I USE MULTIPLE METHODS OF PAYMENT?
At this time, we only accept one form of payment per order.
DO YOU OFFER MONTHLY PAYMENT PLAN OPTIONS?
At BLEUUE, we offer flexible payment options through ShopPay, which allows you to split your purchase into four interest-free payments.
What is ShopPay?
ShopPay is a payment solution that enables you to make your purchase in four equal, interest-free installments.
How does ShopPay work?
- Installments: You can choose to pay for your purchase in four interest-free payments.
- Eligibility: ShopPay’s installment option is available for most items on BLEUUE.com. The minimum purchase amount for ShopPay is $50.
- Application: You can select ShopPay at checkout and will be guided through the process to set up your payment plan. The approval is typically instant, and you will be informed of your payment schedule before finalizing the purchase.
How can I use ShopPay at checkout?
- At checkout, select the “ShopPay” payment option.
- Confirm your billing information and order details.
- You will be prompted to log in or create a ShopPay account.
- Complete your application, and if approved, your order will be processed and shipped.
Which products are excluded from purchasing with ShopPay?
ShopPay cannot be used for Made to Order, or personalized items.
How can I return an order placed using ShopPay? Will I receive a full refund?
All orders are subject to our Online Return Policy. Your ShopPay payment plan will be adjusted accordingly. Any payments made before the return is processed will be refunded as part of the return process.
How can I exchange an item purchased using ShopPay?
To exchange an item purchased with ShopPay, please return the original item as per our Online Return Policy and place a new order using ShopPay.
What if I want to cancel my order?
If you wish to cancel your order, please contact us as soon as possible. Once your order is canceled, your ShopPay installment plan will be canceled as well.
Can I use ShopPay in physical stores?
Currently, ShopPay is only available for online purchases through bleuue.com.
Will using ShopPay affect my credit score?
For information on how using ShopPay might affect your credit score, please visit ShopPay’s website.
Who can I contact if I have any questions?
For any technical or account-related inquiries, please visit the ShopPay help center on their website.
From Us to You: Shipping & Delivery Information
HOW CAN I TRACK MY ORDER STATUS?
Once your item(s) have shipped you will receive a confirmation email where you will find a link to track your order. In order to check the status of your shipment just click on the link, here you will also have the option of opting in for text updates. You will receive an email confirmation once your order has been delivered.
IS A SIGNATURE REQUIRED UPON DELIVERY OF MY ORDER?
For security reasons, an adult signature is required upon delivery. If you will be unavailable to sign for your package, please Contact Us and a Personal Client Liaison will arrange an alternative solution for you
Delivery will typically make a total of three delivery attempts on three consecutive business days. After the third attempt, your order will be returned to our warehouse.
WHICH SHIPPING OPTIONS ARE AVAILABLE AND WHAT ARE THE COSTS?
For items available for immediate purchase, you may select from the following shipping services.
Continental U.S.:
- Standard: 3-6 Business Days | Free
- Express: 1-3 Business Days | $30
Please allow 2-3 business days for us to process and ship your order. Some orders could ship same day if ordered before 2pm EST.
All orders are processed Monday through Friday, excluding holidays. Deliveries are made Monday to Friday from 9am - 8pm. An adult signature will be required upon delivery. BLEUUE cannot be held responsible for any unanticipated delivery delays beyond BLEUUE's control.
- Pre-order, Back-order, Made to Order and personalized items will ship on the estimated date noted on the product description page.
- Due to shipping restrictions from the U.S. Department of Transportation, fragrances may not be shipped by air—please allow for additional time for delivery of these items.
- Orders containing fragrances and décor products may be delivered only within the continental U.S. and cannot be delivered to Alaska, Hawaii or Puerto Rico.
ARE THERE ANY DELIVERY RESTRICTIONS?
The following delivery restrictions apply:
- Purchases may not be shipped to P.O. boxes, APO/FPO addresses, hotels, freight forwarders or to any address outside of the United States.
- Items can only be shipped to one address per order. To ship to multiple addresses, please place a separate order for each location.
- Due to shipping restrictions from the U.S. Department of Transportation, fragrances may not be shipped by air. Please allow for additional time for delivery of these items.
- Orders containing fragrances and décor products may be delivered only within the continental U.S. and cannot be delivered to Alaska, Hawaii or Puerto Rico.
Returns & Exchanges: Simple and Straightforward
WHAT IS THE RETURN PROCESS?
To initiate a return, please contact us. Include your order number, the item(s) you wish to return, and the reason for the return. A Personal Client Liaison will provide you with instructions on how to proceed.
WHAT IS YOUR ONLINE RETURN POLICY?
Eligible returns of products purchased on bleuue.com may be made by mail. Items must be returned in accordance with the requirements outlined below, from the date of delivery to the BLEUUE return address listed on the return shipping label.
Returns must be initiated within 7 day of the delivery date. This is not applicable for Pre-Orders, which are final sale.
Returned merchandise must meet the below requirements in order to be accepted for a refund:
- All items must be in original condition with original tags attached. All merchandise that has been worn, used, altered or damaged will not be accepted. For lingerie and swimwear products, the underwear protection, when provided, must also be intact.
- Certain items such as jewelry, watches, sunglasses and ready-to-wear are shipped with a return tag attached. Returns on these specific items will only be honored if the label remains intact.
- Due to the intimate nature of swimwear and lingerie, these products should be tried on wearing your own clothing underneath.
- Made to Order, and personalized items and lingerie products are final sale and cannot be returned.
- Décor items, such as chairs or items with non-standard dimensions, may require special return instructions. If you would like to return one of these items, please Contact Us.
All items must match those identified in return request.
DO YOU ACCEPT EXCHANGES?
We currently do not offer exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.
Returned merchandise must meet the conditions and guidelines listed in the Online Return Policy in order to be accepted for an exchange.
HOW LONG DOES IT TAKE FOR A REFUND TO BE ISSUED?
Refunds will be processed within 7-10 business days of receiving the returned item. The refund will be issued to the original payment method.
Refunds will be credited back to the original form of payment. Visa, Mastercard, American Express and Discover prepaid gift cards will be reimbursed to the original card used.
Orders purchased using ShopPay are subject to the loan agreement.
ARE DELIVERY CHARGES REFUNDABLE?
Any original shipping charges incurred at the time of purchase are non-refundable.
Customers are responsible for return shipping costs unless the return is due to a mistake on our part. We recommend using a trackable shipping service to ensure the safe return of the item.
CAN I RETURN A PERSONALIZED ITEM?
These items are final sale. Once an order has successfully been placed, it cannot be cancelled, modified or returned for a refund.
Caring for Your Product: Maintenance & Repair
HOW DO I CARE FOR MY BLEUUE ITEM?
BLEUUE products are made with carefully selected materials and should be handled with care for longevity. Each item will ship with an insert that details suggested care information.
Ready-to-wear pieces feature an interior tag with care instructions.
Items accompanied by a book also include care instructions within the book.
For more information or assistance, please Contact Us.
WHO CAN I CONTACT FOR ASSISTANCE WITH MY BLEUUE PRODUCT?
BLEUUE provides after sales services for select products purchased from bleuue.com. If you need assistance or service, you may:
Manage Your BLEUUE Account
WHAT IS A BLEUUE ACCOUNT?
Streamline your shopping experience by saving time at checkout by adding your shipping and details in one place and simply log in to track your order.
HOW CAN I CREATE AN ACCOUNT?
Visit bleuue.com and click the account tab in the menu. We look forward to welcoming you into the community.
HOW DO I MODIFY OR DELETE MY BLEUUE ACCOUNT?
To modify your personal information, including name, date of birth and email address, visit the Account Settings section under My Account.
To delete your account, please Contact Us.
MESSAGE A PERSONAL CLIENT LIAISON
FLAT MAIL ONLY
TELL US YOUR FEEDBACK
418 Broadway #8307; Albany, NY 12207
DIRECT
EMAIL US DIRECTLY
bleuue@bleuue.com